Order your Timber Decking before 10.30am and get your order delivered to your door next day its that simple!!

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DELIVERY

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Our stores provide a Click & Collect service with safe contactless collection in store.

How it works:

Shop on savoytimber.com and select your items for Click & Collect.

You may find some products are not available for collection, we offer a click and collect service for in stock items only if your item is a non stock item and requires us to order this product from a supplier but you would like to collect in store please call your local to store to arrange this.

When you have ordered your products we will send an initial confirmation email.

Then please wait for your notification to confirm that your order is ready for collection in store, this will be by email SMS message or phone call.

Please do not come to store until you have received your notification that your order is ready.

When collecting your items please bring your order number.

Our stores are open 8am-6pm Mon-Fri, 8am-5pm Sat, 10am-4pm Sun

Click here to find our stores.

Savoy Timber run a fleet of specialised vehicles delivering throughout the North West of England. We work hard to deliver your product to your door as safely, efficiently and quickly as possible.

When placing your order select Savoy Home Delivery, once your order has been placed and payment taken you will receive a confirmation email listing all the products you have purchased. You will then receive email confirmation of your allocated delivery date.

Please see the image below for our weekly Savoy Timber Local Delivery schedule.

All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver if possible but if not then this can be done within a 24 hour period from delivery. Any loss or damage must be clearly written on the delivery note if possible and we must be informed with photographic evidence via electronic mail within 1 working day of receipt (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days) of any damage, shortfall or incorrect product. No claims for loss or damage can be made after this. Upon signing/ accepting the goods, the Customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods. The delivery note (if given – please note some couriers do not provide delivery notes) is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.

Upon placing an order you will receive an automated order confirmation email. Please ensure that you check all contact/ delivery information and the items included in your order.

A delivery date will be arranged once the order has been accepted and processed. We will call you with a proposed delivery date to ensure this is suitable.

Once you have accepted the delivery date you will receive a delivery confirmation email.

We will then contact you on the day of delivery by telephone to inform of the approximate drop off ETA this will normally be 1 hour before delivery.

We will take no responsibility or liability for any costs incurred, as a result of any changes to your delivery date through no fault of our own. Please do not book tradesmen until delivery has been made.

An additional charge will be applicable if orders have to be re-delivered.

Where goods are returned, a fee of 20% of the sales value will be payable. This does not affect your statutory rights.

Certain postcodes are restricted and have an additional surcharge - please enquire for a delivery quote.

Simply add your required items to your basket enter your postcode and the system will calculate your delivery charge and the different delivery options for your order.

Once you have ordered your products online you will receive a confirmation email, please check that all the items are correct. Once your products have been picked and have been collected by our courier we will email you with your shipping date. We have a number of delivery options either 48 hour Express delivery or 5 working days standard delivery. On the day of your delivery our courier partner will email you a tracking number that you can use to track your delivery.

National TIMBER deliveries are delivered either via our national courier partners or on our own vehicles this is dependent on order value and postcode – please check the product lead time plus the shipping time for your full delivery timescale.

National WORKTOP deliveries are two man deliveries and are delivered to the room of your choice ground floor only. Our courier will contact you with a 2 hour timeslot estimated time of arrival.

National MADE TO MEASURE DOOR deliveries are two man deliveries and are delivered to the room of your choice ground floor only. Our courier will contact you with a 2 hour time-slot estimated time of arrival.

National Direct delivery of Internal Doors are one man and require someone to assist the delivery driver at point of delivery

Please be aware certain deliveries may be delivered via 2 separate couriers due to the size of the products within an order

External timber products can be left safe at the property if required the timber will only be left at front of side of the property.

If there are no delivery options available at checkout please call us for a delivery quote

Please be aware there are certain products that we do not ship nationally, these include Sheet materials, Contiplas furniture board.

All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver if possible but if not then this can be done within a 24 hour period from delivery. Any loss or damage must be clearly written on the delivery note if possible and we must be informed with photographic evidence via electronic mail within 1 working day of receipt (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days) of any damage, shortfall or incorrect product. No claims for loss or damage can be made after this. Upon signing/ accepting the goods, the Customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods. The delivery note (if given – please note some couriers do not provide delivery notes) is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.

Simply add your required items to your basket enter your postcode and the system will calculate your Next day delivery charge and the different delivery options for your order.

Your order must be completed by 10.30am the day prior to delivery to qualify for next day delivery.

Please note we deliver Monday to Friday we do not deliver weekends.

Orders placed prior to 10.30am on a Friday will be delivered on the following Monday.

Orders placed after 10.30am on Friday and over the weekend will be delivered on the following Tuesday.

If in the unlikely event we have stock issues relating to one of your ordered products we will contact you to let you know and provide a replacement product or inform you of the timescale for the product to be in stock. If this does not work to your timescale we will cancel your order and provide a full refund.

Once you have ordered your products online you will receive a confirmation email, please check that all the items are correct. Once your products have been picked and have been collected by our courier we will email you with your tracking number.

We request that the driver gives you a call 1 hour prior to delivery – sometimes this is not possible.

External timber products can be left safe at the property if required the timber will only be left at front of side of the property.

If there are no delivery options available at checkout please call us for a delivery quote.

All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver if possible but if not then this can be done within a 24 hour period from delivery. Any loss or damage must be clearly written on the delivery note if possible and we must be informed with photographic evidence via electronic mail within 1 working day of receipt (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days) of any damage, shortfall or incorrect product. No claims for loss or damage can be made after this. Upon signing/ accepting the goods, the Customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods. The delivery note (if given – please note some couriers do not provide delivery notes) is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.

We will contact you to confirm your delivery date via email. We operate both one man and two men delivery services.

On our TWO man Timber delivery service the delivery is made to your door or area of your choice.

On our one man Composite delivery service the delivery is classed as kerbside, if the delivery is pre arranged to be left safe - we will leave in the location agreed, this has to be pre arranged.

On our two man Worktop delivery service the delivery is to a room of your choice, we are happy to enter your premises and deliver the products into a room of your choice if the delivery is pre arranged to be left safe - we will leave in the location agreed, this has to be pre arranged.

All goods must be inspected for damage or shortfall on delivery in the presence of the delivery driver if possible but if not then this can be done within a 24 hour period from delivery. Any loss or damage must be clearly written on the delivery note if possible and we must be informed with photographic evidence via electronic mail within 1 working day of receipt (for avoidance of doubt, Saturdays, Sundays and Bank Holidays are not classed as working days) of any damage, shortfall or incorrect product. No claims for loss or damage can be made after this. Upon signing/ accepting the goods, the Customer will become responsible for the goods and any subsequent loss, damage or destruction of the goods. The delivery note (if given – please note some couriers do not provide delivery notes) is a legal document and is the only admissible proof that delivery has been made to you without any loss or damage.

In rare circumstances our courier partners might part deliver large consignments, this can be for a number of reasons: A parcel mis-route that means one of the packages has been sent to the incorrect local dispatch depot or the delivery vehicle scheduled for that day cannot take the size of products within the consignment. Under these circumstances, the courier will complete the delivery the following working day. Our courier partner does not warehouse products so will deliver any missing or delayed packages at the earliest time- which is the following working day. If you are missing any packages please let us know and we will chase this for you.

We can arrange to leave your order safe at your premises, this has to be pre booked with us prior to your delivery. Please note this service is only available on selected Timber/Composite Decking products

We will email you to advise that your order has shipped. The courier will then send you further information via email confirming this delivery day with a tracking reference.

If the courier is unable to deliver to you because no one is home and they are unable to leave your consignment safe, they will return this to us. This will incur charges to you. In the event of this happening, you would be charged the original delivery charge and the return charge.

If you refuse your delivery and it arrives back to us and is correct and undamaged, we will also charge you the delivery and return charge.